IMT: Trailer Axles, Defence Ammunitions, Forgings, Machining

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About Ingersoll Axles

Axles Type

    + Drop Centre
    + Self Steer
    + A.T.L.A.S.
    + Trunnion/Stubby
    + Air Disc Brakes
    + Unitized

Warranty Information

Axles News

Application/Buyers Guide (pdf)

Voice of the Customer Survey

Contact List

Contact Form

Contact US:
Toll Free 1-800-663-AXLE
Phone (519) 485-2210
Fax (519) 485-2163

In order to better serve our valued customers, IMT would like to give our axle customers an opportunity to voice their comments, suggestions and concerns by completing our on-line survey. In order to show our appreciation and encourage your input annually, IMT will be holding a draw for a $1,000 credit each year. Each customer that completes this survey will be entered into the draw. Our next draw will take place in January 2009. Congratulations to our 2007 contest winner Palmar Inc.

SECTION A: CUSTOMER PROFILE

1. Please confirm we have the correct company information and contact name.

Company:
Address:
City:
Province/State:
Postal/Zip Code:
Country:
Contact:
Phone:
Fax:
Email:

2. Commodities purchased from IMT (please select Yes or No).

Self-Steer Axles:	Yes	No	IMT Portion of Total: %
Drop Centre Axles:	Yes	No	IMT Portion of Total: %
Standard Axles:	Yes	No	IMT Portion of Total: %
Specialty Axles:	Yes	No	IMT Portion of Total: %
Axle Parts:	Yes	No	IMT Portion of Total: %

SECTION B: ASSESSMENT OF IMT BY THE CUSTOMER

Complete this section by selecting one number for each statement listed below. Numbers one through five reflect the extent of agreement with each statement.

STRONGLY DISAGREE 1	DISAGREE 2	NO OPINION 3	AGREE 4	STRONGLY AGREE 5
1. IMT consistently supplies a quality product.

2. IMT consistently delivers on time.

3. IMT consistently has the most competitive prices.

4. Customer Service at IMT satisfy my requirements.

4a. Engineering at IMT satisfy my requirements.

4b. Quality Assurance at IMT satisfy my requirements.

4c. Financial Services at IMT satisfy my requirements.

4d. Senior Management at IMT satisfy my requirements.

5. Using IMT products makes it easier to market my product.

6. IMT products are well respected in the marketplace.

7. The Outside Sales Contact understands my company's expectations & satisfies my company's needs.

8. IMT provides a proactive response to potential problem areas.

9. When all factors are considered, my organization gets good value from IMT products/services.

10. IMT provides timely corrective actions to customer problems (complaints).

11. Have you ever been visited by IMT's technical services representative?
Yes	No
12. If you said Yes to #11, IMT's technical services representative added value?

SECTION C: CUSTOMER COMMENTS

1. My company would do more business with IMT if IMT would:

a)	Meet Quality Requirements:
b)	Ship On Time:
c)	Be More Customer Responsive:
d)
e)
f)

2. Comments / Suggestions:

3. Please indicate if you would like to be contacted by one of our senior executives regarding this survey.

Yes No